You do not know whether removal is needed
Offer “plain colour” and “removal + plain colour” separately. Ask customers to describe their current nails in the notes and check the details before confirming.
Booking system for nail studios Removal, plain colour or nail art. Allow the right time for every style.
A customer books plain colour, then arrives needing removal and an intricate design. It is a familiar challenge for nail studios. Make the scope clear when customers choose a service, and review notes before confirming so the schedule reflects the work involved.
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Nail studios
Bring order to the everyday challenges you know.
Intricate designs delay the next customer
Set durations to match each service’s complexity. Discuss designs you cannot yet time with the customer before confirming, rather than using the shortest slot.
Replying to Instagram while painting nails breaks your focus
Put your booking link in your Instagram bio so customers can see services and availability themselves. Review requests between appointments.
Last-minute changes leave records out of sync
Reschedule the same booking so the calendar shows the latest plan. Add phone bookings too, reducing the need for separate records.
01 / Customer bookings
How do customers book?
Choose a service with or without removal
Open the studio’s link, read the descriptions and durations, then choose plain colour, a service including removal, or a design consultation.
Add your preferences and contact details
Choose an available date and time, enter a name and phone number, and note whether there is existing gel and what kind of design is wanted.
Keep your booking link
Wait for the studio to confirm after submitting. If a design photo is needed, send it separately using the studio’s contact method, then check the booking status.
02 / Merchant management
How do merchants view and handle bookings?
Review pending requests together
In the merchant booking list, review the selected service, time and notes to identify removal or design requirements first.
Check the time needed before accepting
Contact the customer when more detail is needed, then check the service and availability before confirming. Set aside time for cleaning tools and breaks too.
Use the calendar for appointments and changes
Check the appointments before and after each booking in the calendar. Reschedule if needed and mark the service completed afterwards.
Start with clear services and durations.
Single-colour gel manicure
60 minutes
State whether shaping and basic care are included.
Removal + single-colour gel manicure
90 minutes
Include removal time in the service so customers can choose more accurately.
Nail design consultation
30 minutes
For intricate art or extensions, understand the request before arranging the full service.
Service names and durations above are setup examples, not industry standards or real shop details. Adjust them to allow for the service, preparation and cleaning.
What else should this industry consider?
Can customers choose several add-ons at once?
This workflow shows a customer choosing one service. Create common combinations such as “removal + plain colour” as separate services; do not assume add-on durations are added automatically.
Can customers upload design photos in the web booking form?
This web workflow currently uses a name, phone number and text notes. Send design photos separately through the studio’s chosen contact method and agree the design before arranging the time.
Does BookingYou collect deposits?
The booking workflow described here does not include collecting payments. The studio and customer arrange payments or deposits separately and should make the terms clear in the service description.
Explore booking workflows in other industries
Start with one booking link.
Download BookingYou, register your business, add services, set opening hours and share your booking link. Free core features, with no booking commission.
